Company Policies

Privacy Policy

Effective Date: April 23, 2026

Air Services Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personally identifiable information that you voluntarily provide when you:

  • Fill out a contact or consultation request form
  • Send us an email or initiate communication
  • Subscribe to our newsletter or marketing communications
  • Enter into a service agreement with us

This information may include your name, email address, phone number, company name, job title, and project details.

1.2 Information Collected Automatically

When you visit our website, certain data is collected automatically through cookies and similar technologies, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring URLs and exit pages
  • Device type and operating system

1.3 Business & Payment Information

When you engage our services, we may collect billing information, company registration details, and payment data. Payment transactions are processed by our third-party payment processors (such as Stripe) and we do not store full card details on our servers.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries and provide requested services
  • To process transactions and send related information (invoices, receipts)
  • To personalize and improve your experience on our website
  • To send administrative information, including updates to our terms and policies
  • To send marketing and promotional communications (only where you have opted in)
  • To analyze usage trends and improve our website and service offerings
  • To comply with legal obligations and enforce our agreements
  • To prevent fraudulent transactions and protect against security threats

3. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

3.1 Service Providers

We may share your data with trusted third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting providers, email platforms, payment processors, analytics tools). These parties are contractually obligated to keep your data confidential and use it solely on our behalf.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity. We will notify you before your information becomes subject to a different privacy policy.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can instruct your browser to refuse cookies or alert you when cookies are sent. However, some features of our website may not function properly without them.

We use the following types of cookies:

  • Essential Cookies – Required for the website to function
  • Analytics Cookies – Help us understand how visitors interact with the site (e.g., Google Analytics)
  • Preference Cookies – Remember your settings and choices
  • Marketing Cookies – Used to deliver relevant advertisements (if applicable)

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access – Request a copy of the personal data we hold about you
  • Correction – Request correction of inaccurate or incomplete data
  • Deletion – Request erasure of your personal data under certain conditions
  • Portability – Receive your data in a structured, machine-readable format
  • Objection – Object to processing of your data for direct marketing purposes
  • Withdrawal of Consent – Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at: farha@airservicestech.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Air Services Tech
30 N Gould St, Sheridan, Wyoming,US 82801
Email: farha@airservicestech.com
Phone: +91 9711531786

Refund & Cancellation Policy

Effective Date: April 23, 2026

This Refund and Cancellation Policy outlines the terms under which Air Services Tech ("we," "our," or "us") provides refunds and handles cancellations for our technology consulting and digital services. By engaging our services, you agree to the terms set forth below.

1. Scope of This Policy

This policy applies to all services offered by Air Services Tech, including but not limited to:

  • Web Development (custom web applications, enterprise portals)
  • Cloud Solutions (migration, infrastructure management)
  • AI & Machine Learning solutions
  • DevOps services (CI/CD, containerization)
  • IT Consulting and strategic advisory engagements

2. Project-Based Engagements

2.1 Discovery & Scoping Phase

Fees paid for initial discovery, scoping, and project assessment phases are generally non-refundable once work has commenced. This work product — including technical assessments, architecture proposals, and project plans — will be delivered to you regardless of whether the full project proceeds.

2.2 Milestone-Based Projects

For projects structured around milestones:

  • Payments made for completed milestones are non-refundable.
  • If you cancel a project before a milestone is reached, you will be billed for work completed up to the cancellation date, calculated at our standard hourly rates.
  • Any overpayment beyond the value of work completed will be refunded within 14 business days.

2.3 Fixed-Price Projects

For fixed-price engagements:

  • Deposits (typically 30–50% of the total project value) are non-refundable and secure your spot on our development schedule.
  • Subsequent milestone payments are non-refundable once the corresponding milestone has been delivered and accepted.
  • If we are unable to complete a fixed-price project due to reasons within our control, we will provide a prorated refund for work not yet completed.

3. Retainer & Ongoing Service Agreements

3.1 Monthly Retainers

For clients on monthly retainer agreements:

  • Retainer fees are billed in advance and cover a defined scope of work or hours for that billing period.
  • Unused hours or services within a billing period do not carry over and are non-refundable unless expressly agreed upon in writing.
  • You may cancel a retainer agreement by providing 30 days' written notice. Fees for the notice period are non-refundable.

3.2 Annual Contracts

For clients on annual service contracts:

  • Annual contracts may be cancelled with 60 days' written notice.
  • Upon cancellation, you will be credited for any unused full months remaining on the contract, minus a 15% early termination fee.
  • No credit is issued for partial months.

4. IT Consulting Services

Consulting sessions and advisory engagements that have been delivered are non-refundable. If you need to reschedule a consulting session:

  • Cancellations made more than 48 hours in advance may be rescheduled at no charge.
  • Cancellations made within 48 hours of the scheduled session will be charged at 50% of the session fee.
  • No-shows without prior notice will be charged the full session fee.

5. Software Licenses & Third-Party Services

We may procure software licenses, cloud infrastructure subscriptions, or other third-party services on your behalf as part of a project. These purchases are governed by the refund policies of the respective vendors and are generally non-refundable. We will pass through any refunds received from vendors to you, less any administrative fees incurred.

6. Defects & Warranty Period

We stand behind the quality of our work. After delivery of any project:

  • We provide a 30-day warranty period during which we will fix bugs or defects in our deliverables at no additional charge.
  • Warranty coverage applies to defects in the original scope of work. It does not cover changes in requirements, third-party API changes, or new feature requests.
  • Beyond the warranty period, fixes and modifications are billed at our standard rates.

If a critical deliverable fails to meet the specifications agreed upon in the Statement of Work, we will work in good faith to remedy the issue. If we are unable to do so within a reasonable timeframe, a partial or full refund may be negotiated for the affected deliverable.

7. How to Request a Refund

To initiate a refund request, please contact our billing team:

  • Step 1: Email us at farha@airservicestech.com with subject line: "Refund Request – [Your Project Name]"
  • Step 2: Include your name, company, invoice number, and a description of your request.
  • Step 3: Our team will acknowledge your request within 2 business days and respond with a determination within 7 business days.

Approved refunds will be processed within 10–14 business days to the original payment method.

8. Disputes

We are committed to resolving any concerns amicably. If you are dissatisfied with a service outcome, we encourage you to contact us directly before initiating any chargeback or dispute with your payment provider. Chargebacks initiated without prior communication may result in suspension of services and recovery efforts.

9. Force Majeure

We shall not be liable for delays or non-performance caused by events beyond our reasonable control, including natural disasters, government actions, internet outages, or other force majeure events. In such cases, we will work with you to reschedule or restructure the engagement appropriately.

10. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on our website and will apply to new engagements entered into after the updated effective date. Existing contracts will be governed by the policy in effect at the time of signing.

11. Contact Us

For any questions about this policy, please reach out:

Air Services Tech
30 N Gould St, Sheridan, Wyoming,US 82801
Email: farha@airservicestech.com
Phone: +91 9711531786